Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with us. This Shipping Policy outlines how we handle order processing, shipping, and delivery for customers within Australia and internationally.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.

During peak periods (such as holidays or sales), processing times may be slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Sydney Metro: 1–3 business days

  • New South Wales (regional): 2–5 business days

  • Interstate (Australia-wide): 3–8 business days

  • International: 7–21 business days (varies by destination)

Please note that delivery times are estimates only and may be affected by carrier delays, customs processing, or unforeseen circumstances.

3. Shipping Carriers

We use reputable carriers such as Australia Post and trusted courier services to ensure your order arrives safely and on time.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.

5. Shipping Delays

While we aim to meet all delivery estimates, we are not responsible for delays caused by:

  • Postal service disruptions

  • Weather events

  • Incorrect shipping information provided at checkout

  • Customs delays for international shipments

6. Incorrect Addresses

Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us as soon as possible at info@sheehantrading.com.au.

7. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) at info@sheehantrading.com.au with your order number and supporting photos (if applicable). We will work with the carrier to resolve the issue.

8. International Shipping & Customs

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are determined by the destination country and are not included in our shipping rates.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: info@sheehantrading.com.au
Business Hours: [Insert Hours]

This policy is provided as a general guideline and may be updated at any time without notice.